Employee Crisis Management

The physical and emotional health of our employees is of the utmost importance to us. We want our employees to know that we are here to support you if you are experiencing any personal issues and need assistance. We also want to provide various resources.  If you have any questions about the resources below, please reach out with any questions you may have or if you feel the need to talk with someone further.

If you are experiencing a crisis, call 911 or one of the numbers below.

  • Crisis hotline: 1.877.928.9062

  • The Lifeline (suicide & crisis lifeline) Dial 988

Employee Wellbeing Solutions (EWS)

Employee Assistance Program (EAP) - Now named "Employee Wellbeing Solutions (EWS)"

This program is administered by Optum through our State of Tennessee Health Insurance Benefits. While employees do need to be on one of the health insurance plans, their immediate family members do not need to be on the plan in order to benefit from these services.

 The following EWS services are offered at no cost to eligible employees and eligible dependents and are meant to be a place to start when you are going through life challenges or need extra support. . Specialists are available 24/7 at 855.437.3486 to assist with stress, legal, financial, mediation and work/life services. They can help you find a network EWS short-term counseling provider, a plumber who works nights, services for your elderly parents, theater tickets, all-night pharmacies and much more.

  • Short-term Counseling includes five visits per problem, per year, per individual at no cost to you. Available in person, by phone or by virtual visit. Members are not eligible for EWS counseling visits while they are receiving behavioral health services.

  • Preauthorization is required to use your EWS short-term counseling services. Simply call 855.437.3486 or go to Here4TN.com to obtain preauthorization.

  • Virtual visits allow you to get the care you need in the privacy and comfort of your home. Call 855-Here4TN for assistance with an authorization and a referral to a licensed virtual visits provider. Click here for additional information about virtual behavioral health visits.

  • Legal services include one 60-minute telephone or in-person consultation per issue per year at no cost to you.

  • Mediation services with a professional mediator include one 30-minute telephone or in-person consultation per issue per year at no cost to you.

  • Financial services with a money coach include two 30-minute calls per issue per year.

  • Work/Life services to help you save time and reduce stress by pulling together information about many household, family and health care services specifically for you upon request.

 

Optum Health also offers confidential and anonymous access to a wide variety of information and resources on their website at Here4TN.com or by calling 855.437.3486.